Refund policy

Returns and refunds

We do not offer change-of-mind returns or refunds once your product has been delivered, except where required by applicable law.

Damaged or incorrect items

If your squishy arrives damaged, faulty, or is not the item you ordered, email sales@fcknsquishies.com with your order number, a description of the issue, and photos of the item and packaging if available. We’ll work with you to put it right. The appropriate resolution may include a replacement or refund where required by law.

Please contact us before mailing anything back so we can provide the correct return instructions. Do not send an item directly to the supplier without those instructions.

Your consumer rights

This policy does not limit your statutory rights for faulty, damaged, misdescribed, or undelivered goods, or any cancellation or withdrawal rights that apply in your country.

Where EU or UK distance-selling rules apply, you generally have 14 days after receiving your order to tell us you wish to cancel, and a further 14 days to return it. Applicable legal exceptions and refund rules still apply. Email us to exercise these rights and receive return instructions. Any return postage responsibility will be handled in accordance with applicable law.

Need help?

Contact sales@fcknsquishies.com or use our contact form.